What is your return policy?
We have a 30 day return policy (see exclusion list below). Simply email us telling us the product(s) you want to return and the order number. We will send you return instructions including a RMA # that must be included with the returned products. A refund will be issued to your payment method when we receive the returned product(s). Please keep in mind shipping costs are not refundable and return shipping is the customer's responsibility.
To qualify for a refund, all products must arrive within 30 days of the shipment date and in the same condition we shipped it - unopened, unused and undamaged. Products that have been opened or used will not be issued a refund and returned to the customer at the customer's expense. If customer chooses not to pay return shipping, the products will be discarded.
In order to ensure that all the items we ship to our customers are new, we have to strictly enforce this policy.
Products that can NOT be returned:
We do not accept returns on open stock items such as individual pens, Copic Markers, Liquid Pearls, Stickles, etc. since it is not possible to verify that these items are unused.
Clearance Items are not returnable.
What is your exchange policy?
We do not offer exchanges. However, customers may return any new, unopened products. Please email us for return instructions and a RMA #.
What if I receive a defective product?
If you receive a product that is defective, you must contact us within 14 days of receiving your order. Please email us at firstname.lastname@example.org with your order number and the item(s). We will reply to your email with specific instructions to resolve the issue.